Encore Services is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) and applicable privacy laws.
1. Information we collect
We may collect the following personal information:
- Full name
- Address
- Phone number
- Email address
- Service-related details (appliance type, issue, booking notes)
- Photos you provide
- Payment information (processed securely through third-party providers)
- Website usage information (cookies, analytics)
We only collect information that is reasonably necessary for our business functions and services.
2. How we collect information
We collect personal information when you:
- Request a quote
- Book a service
- Communicate with us by phone, SMS, email, or online
- Provide feedback or reviews
- Use our website or booking forms
- Interact with our social media or advertising platforms
3. How we use your information
Your information is used to:
- Provide, manage, and deliver services
- Communicate with you about bookings, updates, or service reminders
- Process payments
- Respond to enquiries or complaints
- Improve our services and website
- Comply with legal and regulatory obligations
We may also send service-related messages such as confirmations, reminders, or follow-up requests. You may opt out of non-essential communications at any time.
4. Sharing of information
Encore Services does not sell or rent your personal information. We may share your information with:
- Technicians or contractors directly involved in your service
- Payment processing providers (e.g., Stripe, Square, PayPal)
- Booking and scheduling platforms (e.g., ServiceM8 or similar systems)
- Cloud-based software providers used for secure data storage
- Legal authorities, if required by law
These third-party providers may store data in Australia or overseas. We only work with reputable providers who use secure systems.
5. Data storage & security
We take reasonable steps to protect your personal information through secure systems, restricted access, and appropriate safeguards.
Personal information is stored only for as long as necessary to provide services or meet legal obligations. After this period, information is securely deleted or de-identified.
6. Your rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request information about how your data is handled
To make a request, please contact us at info@encoreservice.com.au.
7. Cookies & website analytics
Our website may use cookies, tracking tools, and analytics (such as Google Analytics or Meta Pixel) to improve user experience and monitor performance.
You may disable cookies through your browser settings, although some website features may not function correctly.
8. Children’s privacy
Our services are not directed at children, and we do not knowingly collect personal information from individuals under 18.
9. Complaints
If you have a privacy concern or complaint, please contact us at info@encoreservice.com.au. We will respond promptly and work to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Policy updates
Encore Services may update this Privacy Statement from time to time. The most current version will always be available on our website or upon request.